Please ensure you have thoroughly checked our Help Center and FAQ section before submitting a report. Many common issues already have documented solutions that can resolve your problem immediately.
Reports that do not comply with our Privacy Policy and Terms of Service will not be responded to or attended to.Only submit reports for legitimate technical issues, bugs, or problems that cannot be resolved through our existing help resources.
We reserve the right to ignore reports that we deem unfit, inappropriate, or that violate our community guidelines. Please be respectful and provide constructive feedback to help us improve Snap Rookies for everyone.
Please complete these steps before submitting an issue report. This helps us provide better support and reduces duplicate reports.
Ensure your report complies with our Privacy Policy and Terms of Service
Review before reportingDownload failures, processing errors, or website functionality issues
Problems with download quality, audio extraction, or file corruption
Issues with specific social media platforms or unsupported content
Problems with credits, earning, spending, or account balance
Please confirm you have completed the required steps above before reporting an issue.
Send detailed issue reports to our support team
Click the email address above to open your email client, or copy and paste it manually.
Send Issue ReportIssue Type
Technical Bug, Quality Issue, Platform Support, or Credit System
Detailed Description
Clear explanation of what went wrong
Steps to Reproduce
Exact steps that led to the issue
Browser & Device Info
e.g., Chrome on iPhone, Firefox on Windows
URL or Content Link
The specific link you were trying to download
Screenshots/Error Messages
Visual evidence or exact error text
Response Time
Valid issue reports are typically addressed within 48-72 hours. Critical bugs affecting many users receive priority attention.
Most issues are already answered in our comprehensive FAQ section. Save time by checking there first!
Browse FAQOur Help Center provides detailed guidance and troubleshooting steps for common issues.
Visit Help CenterWe take issue reports seriously and want to provide the best possible support. However, we can only address legitimate technical issues that comply with our policies and haven't already been resolved in our documentation.
Reports that do not meet our guidelines, violate our terms, or are deemed inappropriate will not receive a response. Please be respectful and constructive in your communications to help us maintain a positive community environment.